Terms and Conditions

This page details our customer terms and conditions.

We accept all methods of payment on our website, We accept cash on same day order on a collection basis only. You may send and pay for flowers over the phone by calling us, we will send you a Paypal link to make payment. Orders that are cancelled online or via the phone are subject to a cancellation fee.

We will indicate acceptance of your order when payment has been processed you will receive a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 
Delivery Schedule Orders received before 11am UK time for delivery will be delivered on the same day if required. 
Orders received after this time are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received with 12 hours notice).
Deliveries can only be in the UK.
Same day delivery Monday to Saturday order by 11am.

No timed deliveries - except for funeral tributes and weddings.

Please telephone on 0161 483 6031 if you have an emergency order.

If you require specific flowers please telephone at least 48 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home please inform us where we can leave the flowers/plant in a safe place otherwise we will leave a note and you they must be collected from the workshop.
 If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Greensleeves Floral Design earliest convenience.  
Greensleeves Floral Design are not responsible for theft or damage of flowers, plants or sundries if left. 
We take care of our flowers and ensure freshness and quality at all times. 

Guarantee - we guarantee your complete satisfaction. 
Getting in touch with us, if you need to reach us, please email us or you can call or write to us.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at 
http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the customers complaint